Collections Specialist

Collections Specialist

The Collections Specialist will play a critical role in a fast-paced, goal-oriented collections department, focusing on ensuring timely collection calls and correspondence. The role also involves providing customer service for collection issues, processing customer refunds, reviewing account adjustments, resolving client discrepancies, and managing short payments.

Responsibilities:

• Monitor and maintain assigned accounts, ensuring reduction of delinquency.
• Conduct collection calls and correspondence daily.
• Process account adjustments, small balance write-offs, customer reconciliations, and credit notes.
• Collaborate with various internal groups to expedite the collection process.
• Communicate and follow up effectively with customers regarding their accounts.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, and property operation teams.

Essential

Skills:

• Proficiency in accounts receivable management.
• Experience with aging reports and accounting reconciliation.
• Strong communication skills for effective customer interaction.

Additional Skills &

Qualifications:

• Experience in B2B environments.

Work Environment:

The work environment involves onsite presence two days a week, working within a team of approximately 8 people. The role provides exposure to high-profile customers, with their data securely stored within the company's data centers.

Job Type &

Location:

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits:

The pay range for this position is $27.00 - $29.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Dallas,TX.

Final date to receive applications:

This position is anticipated to close on Oct 15, 2026.