Senior Account Manager

Delivering Goods For The Good Of All™ - Trinity Rail

While _Trinity

Rail_ has built one of the broadest and deepest railcar platforms in the world, it’s what’s inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. “Delivering Goods For The Good Of All” is why we proudly come to work each day, and this is why our company exists.

This is our purpose._Trinity

Rail_ provides
- Railcar Manufacturing:  Railcar Leasing Solutions:  Railcar Maintenance & Parts:  Fleet Management Services:  more information, visit us at  more about Trinsight®:  is _Trinity

Rail_ 's cloud-based platform purpose-built to bring your fleet into focus, allowing you to transform and streamline your supply chain with real-time tracking, analysis and management features that modern logistics demands

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For decades, _Trinity

Rail_ has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts.

And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling.

Trinity Rail is proud to

Trinity Industries is seeking a Senior Account Manager for RSI Logistics
, at Trinity’s corporate headquarters in Dallas, Texas
.

What you'll do:

Customer Health, Retention, and Growth

• Own the customer health, retention, and renewal framework, ensuring each account has a current view of relationship strength, adoption, service performance, financial health, risk, and growth potential.
• Establish indicators and intervention thresholds for churn risk, service disruption, billing concerns, unresolved commitments, and customer dissatisfaction.

Lead customer health reviews and ensure at-risk accounts have documented recovery plans, measurable actions, clear ownership, and leadership support.

Client Onboarding and Adoption

• Own the customer onboarding and adoption lifecycle from commercial handoff through implementation, stabilization, and transition to ongoing Account Management.
• Ensure customer goals, scope, dependencies, risks, billing setup, roles, milestones, and measures of success are clearly documented and managed.
• Use post-onboarding reviews and customer feedback to improve future implementations, handoffs, education, and enablement.

Escalation and Customer Recovery

• Establish a consistent escalation and hyper care model with clear severity levels, response expectations, communication protocols, action tracking, and closure standards.
• Lead cross-functional investigation, root-cause analysis, recovery planning, corrective action, and customer communication.
• Maintain leadership visibility into material customer risks and use recurring themes to drive systemic process, product, service, or training improvements.

Service Delivery and Value Realization

• Partner with Product, Service Delivery, and other functions to define service expectations, performance measures, and corrective-action processes.
• Ensure customer commitments and actions are documented, assigned, communicated, and closed.
• Use operating data, customer feedback, and usage trends to…