Concierge; Client Success Manager

Concierge (Development Operator) — Builder Accelerator

Builder Accelerator is a real estate development firm helping investors, flippers, and entrepreneurs build luxury ground-up residential projects. Our founder has $125M+ in active development deals, and our Concierge program is our done-for-you service arm — we don't just teach clients how to build, we execute alongside them.

The Concierge is not a project manage r. You're a development operator: the person who drives 8–10 luxury residential builds ($1M+) forward at once, working directly with clients from land acquisition through certificate of occupancy. You'll draft budgets, coordinate architects and engineers, vet and manage contractors, communicate with lenders, and keep every project moving — proactively, not reactively. Clients own the vision.

You execute it.

This is an in-person/hybrid role based in Dallas, TX. You'll be on sites, in front of clients, and working alongside our project managers and realtor partners in the DFW market.

• Own the operational execution of 8–10 simultaneous client builds following our 27-step order of operations
• Draft construction budgets, structure draw schedules, and communicate directly with hard money lenders
• Vet subcontractors (references, insurance, track record, margins) and manage them to timeline and budget
• Coordinate architects, engineers, surveyors, and designers through the pre-construction phase
• Run a consistent client reporting cadence — weekly syncs, written recaps, and clear next steps so clients always know where their project stands
• Anticipate bottlenecks (material lead times, permit delays, sub scheduling) 30+ days out and solve them before they cost money
• Educate clients as you go — many are first-time developers, and you're the calm, credible voice walking them through why each step happens

Based in Dallas-Fort Worth or willing to relocate (this is not a remote role)

3+ years in luxury residential development or construction operations ($1M+ projects)

Proven experience managing multiple simultaneous projects and clients (owner's rep, VP of ops, development manager, or similar)

Experience drafting construction budgets and working directly with lenders (draw schedules, proof of funds, budget revisions)

Experience vetting, hiring, and holding subcontractors accountable — including replacing underperformers

Track record of proactive client communication (structured reporting cadence, not just answering calls)

Experience turning around stalled or over-budget projects

Experience building in the DFW market (permitting, comps, trade pricing)

Comfortable being client-facing with high-net-worth clients on $1M–$25M builds

Familiarity with construction management software (Procore, Buildertrend) plus Slack, Asana, Google Workspace, and Fathom

Market analysis skills — able to build a realistic budget in a new market using comps, trade outreach, and multiple bids

Bilingual English/Spanish (a big plus for DFW crews)

$100,000/year starting salary, ramping to $120,000 as you scale with the role Performance-based incentive plan as the service grows Direct exposure to $1M–$25M+ luxury residential development projects Opportunity to shape a new service line from the ground up