Gallery Attendant

Description

Position:
Gallery Attendant

Reports to:
Gallery Attendant Supervisor

Classification:
Hourly Non-Exempt, Part-Time and Full-Time

Compensation: $15.00/hour

Schedule: Flexible schedules including evening and early morning posts, weekends, special events, holidays, and regular museum and office hours.

Mission:
The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

· Place art and our diverse communities at the center around which all activities radiate.

· Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.

· Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:

The Gallery Attendant works under the daily direct supervision of the Gallery Attendant Supervisor to safeguard works of art, ensuring Museum policies are observed and that the artwork is not touched or damaged in any way. The position represents the Dallas Museum of Art by making a good first impression to visitors as their initial point of contact. The Gallery Attendant position serves visitors of the Museum by providing information about programs, guidance, safety, activities, and the Dallas Arts District community in general.

Duties and Responsibilities:

· Proactively safeguard art against theft, vandalism, or damage by greeting and observing visitors in the galleries

· Greet and assist visitors with a high level of customer service, providing a welcoming and friendly environment

· Report all suspicious conditions or persons, providing descriptions of potential violators of Museum policies, report accidents, injuries, and hazardous conditions to the Supervisor

· Inspect art and facility conditions, annotating concerns, and maintenance issues on the Opening/Closing checklist.

· Ensure the safety and positive experience of our visitors by remaining alert and watchful; circulate frequently through assigned posts

· Provide information to visitors about programs, guidance, safety, activities, and the Dallas Arts District community in general.

· Administer DMA guidelines and emergency procedures, effectively assisting with difficult situations and emergency response, including evacuations and shelter-in-place events

Requirements

Education, Experience, and Certification:

· Experience in a customer/visitor service environment, demonstrating exceptional service skills

· Prior experience in a museum environment or security role preferred

· High School Diploma/GED required

Key Qualifications:

· Ability to learn museum policies and calmly respond to emergency procedures

· Ability to collaborate with a diverse range of individuals

· Ability to proactively interact with visitors and provide guidance on DMA policies and guidelines

· Ability to conduct detailed inspections in accordance with DMA procedures

· Ability to fill out forms accurately and completely

· Strong verbal communication skills

· Ability to work within a patrol area or post and stand for long periods of time

· Ability to work a flexible schedule, around event times that change

· Ability to interact and communicate professionally, courteously and effectively with a wide range of DMA Members, visitors, volunteers, staff and contractors

Our Core Values

• Act with Integrity:
  We are honest and ethical.
• Build Inclusivity:
  We create spaces where everyone can feel like they belong.
• Communicate Respectfully:
  We listen intentionally and advocate for diverse perspectives.
• Embrace and Drive Change:
  We are innovative, creative, and solutions driven.
• Foster Connections:
  We collaborate around shared goals.
• Maintain Balance:
  We encourage ourselves and each other to reflect and recharge.
• Remain Curious:
  We pursue personal and professional learning.

Equity, Diversity, and Inclusion Policy

The Dallas Museum of Art fosters equity celebrates diversity and supports inclusion. We acknowledge that the diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and…