Hotel Pbx Operator

The Le Meriden Dallas near the Galleria is hiring a full-time PBX Operator. The Hotel PBX Operator acts as the central communication hub, managing high-volume incoming, outgoing, and internal calls with speed and professionalism. Key responsibilities include routing guest calls, taking messages, managing wake-up calls, providing hotel information, and handling emergency procedures while ensuring exceptional customer service.

• Call Management: Efficiently answer, transfer, and direct calls to appropriate departments or guest rooms, often using a multi-line switchboard.
• Guest Service: Act as the "At Your Service" liaison, responding to guest questions, requests, and concerns via phone, email, or text.
• Wake-up Calls: Schedule and execute guest wake-up calls, ensuring follow-up if calls are not answered.
• Emergency Handling: Immediately manage emergency situations, such as fire alarms or medical crises, following established hotel protocols.
• Administrative Tasks: Document guest requests in logs, update the Reader Board with daily activities, and manage paging systems.
• Communication: Maintain professional telephone etiquette, ensuring clear communication at all times.

• Communication
  
  Skills:
  
  Strong verbal and written communication, with a clear, friendly, and professional voice.
• Multitasking: Ability to handle high-volume calls and manage multiple systems simultaneously.
• Technical Proficiency: Knowledge of PBX systems, computer systems, and Microsoft Office, particularly in logging data.
• Flexibility: Availability to work shifts, including nights, weekends, and holidays.
• Customer Focus: A courteous, patient, and problem-solving attitude.