Customer Success Manager, TOA

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years ) and recognized as one of the World's Top Female‑Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award‑winning company culture, we invite you to join us.

• Accelerate the customer's value realization of Check Point's products & services
• Providing top‑notch Customer Advocacy - Understand the customer's technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point's products and services
• Identify new opportunities to upsell/cross‑sell services and promote value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer‑facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

• A customer‑first approach
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre‑Sales/Professional Services/Sales/Technical Services
• Fluent English and excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi‑task
• Self‑driven and proactive nature
• Patient and active listener
• Ability to work independently in a high‑velocity environment
• Willingness to travel abroad from time to time

• Exposure to exciting and award‑winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long‑lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled