Bilingual Collections Representative

LOCATION

Dallas, TX

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Bilingual Collections Representative, you'll manage inbound and outbound calls, apply proven negotiation strategies, and maintain positive customer relationships.

You'll work with a steady flow of new accounts and use your communication skills to help customers find solutions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Make outbound and receive inbound calls to resolve open accounts

* Use contact center technology and recovery strategies to locate right-party contacts

* Understand customer situations and recommend appropriate payment plans

* Negotiate payment terms with empathy, tact, and professionalism

* Respond effectively to common objections and challenges during collection calls

* Accurately document interactions and outcomes in CRM systems

* Follow all required scripts, policies, and confidentiality protocols

* Meet monthly performance goals and complete assigned duties

* Attend training sessions and stay current on program updates

* Adhere to all attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

* Must be 18 years or older

* High school diploma or equivalent

* Excellent written and verbal communication skills

* Ability to type 20+ words per minute

* Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

* Familiarity with Windows operating systems

* Reliable and punctual with strong time management skills

* Skilled in conflict resolution, negotiation, and problem-solving

* Customer-focused, empathetic, and professional

* Able to multi-task, stay organized, and work independently

* Strong team orientation and interpersonal skills

* Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

* 1+ year of experience in collections, customer service, technical support, sales, back-office, or contact center roles

* Experience working on state or federal programs

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secure your future with retirement savings programs, where available.

* Disability Insurance:
Short-term disability coverage is available to help protect you during unexpected challenges.

* Life Insurance:
Access life insurance options to safeguard your loved ones.

* Supplemental Insurance:
Accident and critical illness insurance

* Career Growth:
With a focus on internal promotions, employees enjoy significant advancement opportunities.

* Paid Training:
Learn new skills while earning a paycheck.

* Fun, Engaging Work Environment:
Enjoy a team-oriented culture that fosters collaboration and…