Bilingual Contact Center Representative

Position: Bilingual Contact Center Representative (Full-Time & Part-Time)
LOCATION

Dallas, TX

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs.

In this on-site, entry-level position, you'll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Handle inbound and outbound calls in a courteous, timely, and professional manner

* Listen actively to understand customer needs and provide accurate solutions

* Use internal systems to manage accounts, process claims, and update records

* Identify sales opportunities and apply upselling techniques when appropriate

* Respond to inquiries while maintaining confidentiality and data privacy standards

* Research and resolve complex issues, coordinating with other departments as needed

* Follow all required scripts, policies, and procedures

* Escalate unresolved or sensitive issues to the appropriate team or supervisor

* Stay current on program updates by attending training and reviewing materials

* Meet performance goals and adhere to attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

* Must be 18 years or older

* High school diploma or equivalent required

* Strong written and verbal communication skills

* Ability to type 20+ words per minute

* Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

* Familiarity with Windows operating systems

* Reliable and punctual with strong time management skills

* Skilled in conflict resolution, problem-solving, and customer empathy

* Able to multi-task, stay focused, and work independently

* Team-oriented with a strong customer-first mindset

* Comfortable working in a fast-paced, dynamic environment

Preferred (Not Required):

* 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support

* Experience working on state or federal programs

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

* Paid Time Off:
Earn PTO and paid holidays to take the time you need.

* Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!

* Health Benefits:

Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

* Retirement Savings:
Secure your future with retirement savings programs, where available.

* Disability Insurance:
Short-term disability coverage is available to help protect you during unexpected challenges.

* Life Insurance:
Access life insurance options to safeguard your loved ones.

* Supplemental Insurance:
Accident…