Insurance Customer Service Agent

Benefits & Perks

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

Dallas, TX

Full-Time

Salary + Bonus

No Resume Required, On-site Interview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.

We are hiring insurance customer service agents to support inbound customer service, help desk, and back‑office processing representatives. In this role, you will provide full‑lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal financial needs. A Property & Casualty license is required for this role.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

• Serves as customer service contact for inbound customer interactions
• Utilizes proper procedures and documented knowledge articles to achieve first‑contact resolution and aid in policyholder retention
• Documents ancillary business and/or customer interaction information
• Leverages opportunities to expand customer interactions to learn more about the customer’s current and future needs
• Demonstrates a commitment to customer service, adding new customers while maintaining service levels and looking for multi‑lining opportunities with existing accounts
• Leverages sales, marketing, and influence skill set to assist with acquisition and retention of policyholders
• Escalates problems or inquiries as needed
• Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting
• Utilizes knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Utilizes systems and technology to complete account management tasks
• Complies with requirements surrounding confidential information and personal information
• Attends meetings and training and reviews all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adheres to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem‑solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• The ability to thrive in a fast‑paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back‑office,…