Customer Service Representative

About the Role

At Walmart, our Customer Service Representatives play a vital role in delivering exceptional shopping experiences. This position offers an exciting opportunity to be Yn;i the friendly face and trusted voice that helps our customers every day. If you’re passionate about problem‑solving and enjoy connecting with people, this role is designed for you.

As a Customer Service Representative, you will be instrumental in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing timely support. Your efforts will directly contribute to building long‑lasting relationships with our customers and enhancing their overall experience with Walmart.

• Provide outstanding service by assisting customers with questions, concerns, and product information.
• Resolve Reds. issues efficiently while maintaining a positive and professional demeanor.
• Support Walmart’s commitment to excellence by upholding company policies and standards.
• Collaborate with team members to ensure smooth operations and seamless customer interactions.

• Respond promptly and courteously to customer inquiries via phone, email, chat, or in‑person.
• Identify customer needs and recommend appropriate solutions or products.
• Process orders, returns, and exchanges accurately and efficiently.
• Document customer interactions and feedback to help improve service quality.
• Handle escalated issues with patience and professionalism, seeking resolution that aligns with company policies.
• Maintain up‑to‑date knowledge of Walmart products, services, and promotions.
• Work collaboratively with other departments to address and resolve customer concerns.

• High school diploma or equivalent; additional education or certifications are a plus.
• Proven experience in customer service, retail, or related fields preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Demonstrated problem‑solving skills and a customer‑first attitude.
• Familiarity with basic computer applications and point‑of‑sale systems.
• Flexibility to work various shifts, including weekends and holidays, as needed.

• Competitive hourly wages with opportunities for growth and advancement.
• Comprehensive health, dental, and vision insurance plans.
• Employee discount on Walmart products.
• Paid time off and holiday至少。
• Access to training programs and career development resources.
• Supportive and inclusive workplace culture.