Customer Service Representative

Job Description

At Linked Light Pulse, we’re not just a sales company; we’re your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations.

Join our dynamic team as a Customer Service Representative, where you will play a crucial role in enhancing our customer experience and ensuring satisfaction at every touchpoint. In this position, you will act as the primary liaison between our esteemed customers and the company, addressing inquiries, resolving issues, and providing resolutions in a timely manner.

• Answer customer inquiries promptly and professionally via various communication channels.
• Resolve customer complaints and issues efficiently and effectively to maintain customer satisfaction.
• Provide detailed information about products and services to assist customers in making informed decisions.
• Document customer interactions accurately in our CRM system to maintain comprehensive records.
• Work closely with cross-functional teams to address customer needs and enhance service delivery.
• Identify and elevate priority issues to the appropriate management or technical teams as needed.

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in customer service or a related field preferred.
• Excellent verbal and written communication skills to convey information clearly and concisely.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.