Marketing and Customer Experience - Customer Service Manager

8585 N Stemmons Fwy, Dallas, TX 75247, USA

Posted Friday, April 11, 2025 at 4:00 AM

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees because we know that our people are what make our company a unique and special place to work. Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours: Monday through Friday - Occasional Weekends if needed

General Description:

A person in this position is responsible for managing a team of customer experience representatives and ensuring service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilizes them to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests.

Job-Specific Responsibilities:

• Manage, train, and mentor customer service representatives
• Set team goals and track progress towards those goals
• Handle escalated issues and conflict resolution
• Establish and maintain customer service processes and procedures
• Implement and track KPIs
• Ensure team members maintain a positive, customer-centric culture

Empowered and Engaged
• Customer-Centric
• Powerful Brands and Services
• Always Moving Forward
• One-Team
• Environmental Health & Safety