Market Liaison Guest Services; On-site Position

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Full Time US ACW Clerical Dallas Kitchen, Dallas, TX, US

3 days ago Requisition

Salary Range: $50,000.00 To $55,000.00 Annually

This is an On-site Position at our Dallas Kitchen Location.

The Market Liaison is responsible for maintaining and strengthening the relationship between Air Culinaire Worldwide a premier aviation catering provider, and its key private aviation clients in their local market. This role serves as the primary point of contact for assigned accounts, ensuring client satisfaction, facilitating seamless communication, and overseeing the execution of catering and service level agreements. The Market Liaison acts as a bridge between the client and internal operational teams, driving client retention and identifying opportunities for growing the account.

Under the direction of the Sr Director, Guest Services, the Market Liaison, Guest Services will be responsible for managing the overall business relationship of select clients, by meeting and exceeding both the demands of our clientele, as well as performance expectations of the company. The Market Liaison, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.

The Liaison will also take direction from the Director of Guest Services and SVP of Guest Services and Network for local engagement and introduction to the Flight Attendant community.

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
• Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Vacation Program for full time employees
• Serve as the dedicated primary contact for a portfolio of assigned private jet clients and local Fixed Based Operations (FBO).
• Oversee all orders for the market regardless of the client with a focus on Corporate Flight Department, Flight Attendant and Charter companies to ensure the highest execution and build relationships with the client.
• Awareness of order activity 24/7 through various channels such as SMS, Whats App, and Email.
• Look over orders from start to finish which may include data entry, review of order, quality check within kitchen, and delivery of catering order.
• Conduct regular communication (in-person, virtual, phone) to understand client needs, address concerns, introductions to key members of the kitchen staff, and ensure high levels of satisfaction.
• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within client organizations and social media platforms, (e.g., Flight Attendants, Inflight Services, Pilots, Customer Service Reps, Schedulers)
• Proactively gather client feedback and translate it into actionable improvements for internal operations and service offerings.
• Build a lasting relationship with clients with local outings, events/entertaining, local aviation chapters while adhering to Guest Services budget.

• Liaise daily with internal departments, including Production, Logistics, Quality Control, and Billing, to ensure accurate and timely execution of client catering orders and specifications.
• Monitor order fulfillment processes to ensure…