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Bilingual English Customer Service Customer Service Rep Event Manager / Planner

Luxury Reservations Specialist: Upsell & Guest Experience

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: Hôtel Swexan
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, English Customer Service, Customer Service Rep, Event Manager / Planner
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A premier luxury hotel in Dallas seeks a Reservations Agent to be the first point of contact for guests, managing reservation inquiries and maximizing room revenue. Key responsibilities include handling inbound inquiries, modifying bookings, promoting upsells, and collaborating with various teams to ensure exceptional service. Candidates should have a high school diploma and preferably experience in luxury properties. Fluency in English is required, and familiarity with Opera is a plus.

Evening, weekend, and holiday availability are necessary.
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