Customer Service Representative

Description

JOB SUMMARY:

Call Center within Healthcare

This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

Every line of service - general info, calling codes (what you hear over the intercom at hispotials), patient transport, work orders (maintenance, EDS, CBRE, Biomed)

Supporting 30+ hospitals

Volume: 200-500 calls a day, on avergae 60 seconds a piece

no script

Ability to assist in special projects.

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):

Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.

Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.

Assists with the workflow and assignments for patient transporters.

Leads or participates in projects in support of the department.

Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.

Performs all position appropriate duties as required in a competent, professional and courteous manner.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.

Ability to read and write in the English language.

Proficiency with the Microsoft Office Suite of software.

Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

Ability to be successful in a stressful, fast-paced environment.

MINIMUM REQUIREMENTS ADDENDUM:

Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Minimum Requirements

Education:

H.S. Diploma/GED Equivalent

Experience:

1+ year experience required

Skills

Call center, Customer service, Customer support, Emotional Intelligence, Healthcare Call Center, Patient Services, healthcare customer service

Top Skills Details

Call center,Customer service,Customer support

Additional

Skills & Qualifications

Some call center experience preferred

active listener

personable

emotional intelligence

looking for longevity at the job

great tenure!!

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Final date to receive applications

This position is anticipated to close on Mar 11, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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