Customer Service Representative

Description

JOB SUMMARY:

Competency checklists completed for both skill sets required at CR1 level. This includes answering phones for public and internal customers (employees, patients, visitors), documenting and dispatching work requests, and assisting in special projects.

• Proficient in all phone and work request dispatch responsibilities, and able to fill in for CR1 staff on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms, and CCTV.
• Assists with workflow and assignments for patient transporters.
• Leads or participates in projects that support the department.
• Provides feedback to leadership regarding process improvements, efficiencies, and ways to maximize department performance.
• Performs all duties with competence, professionalism, and courtesy.

• Ability to handle difficult situations and provide conflict resolution when necessary.
• Excellent customer service skills.
• Ability to read and write in English.
• Proficiency with Microsoft Office Suite.
• Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communication.
• Ability to thrive in a stressful, fast‑paced environment.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this position. It is not an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to reassign duties and responsibilities.

The ability to competently perform all essential duties, with or without reasonable accommodation, demonstrates commitment to effective customer service delivery, integrity, and teamwork. These are basic requirements of all positions at Baylor Scott & White Health.

Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

• Education: High School Diploma or GED.
• Experience: Minimum 1 year.
• Skills: Call center, customer service, customer support.
• Top Skills Details: Call center, customer service, customer support.
• Additional Skills &
  
  Qualifications:
  
  Some call center experience preferred.
• Entry Level.

Contract to Hire position based out of Dallas, TX.

The pay range for this position is $18.00 - $18.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Dallas, TX.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.