Customer Service Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team!

In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing
for both commercial and public sector clients
. You’ll have the opportunity to deliver exceptional customer experiences
while building valuable skills in a dynamic, high-growth environment
.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Manage inbound calls, chats, and emails with professionalism and empathy
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
• Identify customer needs and offer relevant product or service solutions
• Research, troubleshoot, and collaborate with internal teams to resolve issues
• Document customer interactions accurately and maintain data confidentiality
• Stay updated through ongoing training and knowledge resources
• Uphold service standards and meet performance goals in a fast-paced environment

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older
  with a high school diploma or equivalent
• Excellent
  written and verbal communication skills
• Strong
  problem-solving, conflict resolution, and troubleshooting
  abilities
• Ability to type
  20+ WPM
  and navigate multiple systems confidently
• Proficiency with
  Microsoft Office
  and familiarity with
  Windows operating systems
• Reliable, punctual, and motivated with a strong
  work ethic
• Customer-first mindset
  : empathetic, patient, and responsive
• Ability to
  multi-task, self-manage, and adapt
  in a fast-paced setting
• Team-oriented with a
  positive, professional attitude

Preferred Experience (Not Required)

• 1+ year in
  customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling
  government or enterprise accounts
• Knowledge of
  CRM tools
  or call center systems

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a…