Service Writer Job Dallas area,Texas USA,Customer Service/HelpDesk

We are company that cares about our employees and we work to ensure your continued growth and success. We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below:

Benefits & Perks

Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment - no open enrollment required
Free Direct Primary Care ("Concierge") doctor
Earn up to 4 weeks of paid vacation, with the option to cash out
Paid Bereavement Leave
5 Paid Holidays plus one additional floating PTO day
Employer-paid Life Insurance
Employer-paid Long-Term Disability
Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)

Employee Recognition & Milestones

- Annual service bonus: $50 per year of service, presented in cash by the owner
- Annual Thanksgiving turkey, presented by ownership and leadership
- Thanksgiving and Christmas lunches hosted at the dealership
- 5-year anniversary: custom gold ring (white or yellow gold) with the company name
- Every 5 years thereafter: two diamonds added to your ring
- 25-year milestone:
  Rolex watch
- 30-year milestone and beyond: silver bar awarded annually

RESPONSIBILITIES:

Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
Maintain and/or Exceed Service Sales Goals As Required By Dealer
Greet Customers Prompt and Friendly Manner
Obtain and Review Customer and Vehicle Information and Maintain Client Database
Ensure Customer Satisfaction By Exceeding The Customer's Expectations and Providing A Great Customer Experience To All Customers
Initiate and Present Multi-Point Inspection for Every Customer In Service
Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
Follow Up With Customer In A Timely Manner and With Customer's Selected Communication Preference
Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
Explain All Completed Work and Charges To Customers Before or During Checkout
Maintain and Exceed ACE (Acura Customer Experience) Standards
Other Duties or Tasks As Requested or Required

REQUIREMENTS:

Prior Automotive Experience Preferred
Minimum High School Diploma or GED Equivalent Required
Valid Driver's License
Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
Excellent Communication and Customer Service Skills
Professional Appearance and Work Ethic
Self-Motivated
Personal and Professional Integrity
Ability To Work In A Fast Paced Environment
Solid Work Ethic Around Attendance and Punctuality
Complete A Pre-Employment Drug Screen and Background Check