Professional, Client Success

Title:
Professional, Client Success

Work location:
Dallas/Irving

Assignment Length: 1 years (Possible extension/conversion)

Shift Timings :
Hybrid 1 day onsite per week 7 to 4 or 8 to 5

Job Description -

Are you enthusiastic about building strong relationships, driving customer success, and helping clients maximize the value of innovative solutions? If so, we are looking for a dynamic and detail-oriented Client Success Manager (CSM) to join our team and make a significant impact on our clients' success journey. As a CSM, you will play a key role in supporting customer relationships, ensuring customer satisfaction, and driving the adoption of our products.

You will collaborate closely with customers to understand their needs, solve issues, and help them achieve success, while collaborating with various internal teams to improve the overall customer experience.

Key Responsibilities:

• Manage the process of customer on-boarding (post sales) through ongoing management of account by acting as the first point of contact addressing questions, resolving issues, and ensuring a smooth onboarding experience.

• Build and maintain positive relationships with customers to drive retention and loyalty.
Maintain and grow revenues from your portfolio of customers by identifying opportunities to offer additional solutions and products tailored to their needs.

• Help customers understand product features and functionality to maximize value.

• Gather feedback from customers to help identify opportunities for product improvement.

• Through proactive communication monitor customer accounts to identify potential at-risk renewals and develop strategies to address the concerns.

• Collaborate closely with sales, product management, marketing, solutions engineering and various other internal support teams to ensure customer success and goal alignment.
Manage any customer cancellations, credits, and refund requests timely and efficiently.
Drive overall customer usage through recommendation of training sessions and additional solutions.

Requirements

What We Are Looking For :
Bachelor's degree or equivalent combination of education and experience Minimum of 3+ years of client success, account management and/or sales experience Effective communication and people skills with a customer- first mindset Excellent negotiation skills Usage of Salesforce or other CRM technology necessary Knowledge of Linked In Sales Navigator, GONG, and Microsoft Teams and MS Office a plus Ability to manage multiple customer accounts and prioritize tasks effectively Strong critical thinking skills Knowledge or experience in Data or Information Services industries preferred