Service Coordinator: Customer Care & Tech Scheduling

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service Coordinator

Location:
Dallas, TX

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Overview

• This position is a Service Coordinator supporting the Customer Centerand serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs.
  
  Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

• Answer incoming service calls and schedule technicians to perform preventive maintenanceandservice repairs.
  
  When scheduling and tracking service technicians,maximize operating efficiency and effectiveness.

• Guide and develop service technicians as appropriate,assisting in technical issue resolution.

• Ensuretimelyandaccurateinvoicing.

• Manage service inventory and rental fleets (repair status, location, etc.)

• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center.
  
  Assist with the auditing process.

• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
  
  Generate and follow-up on service quotes and seek new business whenever possible.

• Order and receive parts for jobs.
  
  Monitor shipping and receiving activities. Conduct service request data entryand management.
  
  Submit warranty claims andshipparts to the factory.
  
  Ensure SARBOX compliance.

• Display team effort and dedication to customer bymaintainingflexibility to work overtime and weekends as the business requires.

• High school diploma or GEDand 2-3 years of experience in a related field is required.

• Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.

• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.

• Exceptional customer service skills, including proper phone etiquette and skills.

• Associate’sor Bachelor’sdegree preferred

• Operating knowledge of Microsoft office software and workingproficiencywithhand-held computer (i.e. Smartphone, iPad) is required.

• Knowledge of mechanical and electrical systems is preferred.

• Salesforce experience a plus

• Forklift certification aplus, butnotrequired(we'llcertify you!)

• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.? It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.