More jobs:
Client Support Services
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-09
Listing for:
Eis group usa
Full Time, Per diem
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Eis group usa is a leading provider of innovative software solutions for the insurance industry. We are seeking a highly motivated and customer-focused individual to join our team as a Client Support Services Representative. This is a full-time position, requiring 40 hours of work per week.
Key Responsibilities- Provide excellent customer service to clients through phone, email, and chat support channels
- Troubleshoot technical issues and provide timely and effective resolutions
- Collaborate with internal teams to address client needs and concerns
- Maintain accurate records of client interactions and issue resolution
- Conduct product trainings for clients to ensure they are utilizing our software to its full potential
- Identify and elevate complex issues to the appropriate teams for further assistance
- Stay up-to-date on product knowledge and industry trends to better assist clients
- Assist with onboarding new clients and ensuring a smooth transition to our software
- Continuously seek ways to improve the client support experience and provide feedback to the team
- Bachelor's degree in a related field or equivalent work experience
- 2+ years of experience in a customer service or technical support role
- Excellent communication skills and ability to effectively communicate technical information to non-technical clients
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of insurance industry and software is a plus
- Proficient in Microsoft Office and experience with CRM software
- Availability to work occasional weekends or evenings as needed
At Eis group usa, we value our clients and strive to provide the best support possible. As a Client Support Services Representative, you will play a crucial role in ensuring our clients' satisfaction and success with our software. If you are passionate about providing exceptional customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.
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