Customer Service Coordinator
Job in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-06-13
Listing for:
MV Transit
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client.;
Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided.;
Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.;
Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.;
Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function.
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