Professional, Client Success. Dallas LilyLifestyle
Listed on 2026-06-17
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, Customer Service Rep
Professional, Client Success
Work location:
Dallas/Irving
Assignment Length: 1 years (Possible extension/conversion)
Shift Timings:
Hybrid 1 day onsite per week 7 to 4 or 8 to 5
Are you enthusiastic about building strong relationships, driving customer success, and helping clients maximize the value of innovative solutions? If so, we are looking for a dynamic and detail-oriented Client Success Manager (CSM) to join our team and make a significant impact on our clients' success journey. As a CSM, you will play a key role in supporting customer relationships, ensuring customer satisfaction, and driving the adoption of our products.
You will collaborate closely with customers to understand their needs, solve issues, and help them achieve success, while collaborating with various internal teams to improve the overall customer experience.
- Manage the process of customer on-boarding (post sales) through ongoing management of account by acting as the first point of contact addressing questions, resolving issues, and ensuring a smooth onboarding experience.
- Build and maintain positive relationships with customers to drive retention and loyalty. Maintain and grow revenues from your portfolio of customers by identifying opportunities to offer additional solutions and products tailored to their needs.
- Help customers understand product features and functionality to maximize value.
- Gather feedback from customers to help identify opportunities for product improvement.
- Through proactive communication monitor customer accounts to identify potential at-risk renewals and develop strategies to address the concerns.
- Collaborate closely with sales, product management, marketing, solutions engineering and various other internal support teams to ensure customer success and goal alignment. Manage any customer cancellations, credits, and refund requests timely and efficiently. Drive overall customer usage through recommendation of training sessions and additional solutions.
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