Customer Service Representative

About The Role

Share Partners is seeking a dedicated and enthusiastic Customer Service Representative to join our Member Services team. In this role, you will serve as the first point of contact for our valued customers, representing the organization with professionalism and empathy. With a focus on delivering outstanding service, you will address customer inquiries, resolve issues, and ensure customer satisfaction across multiple communication channels.

This full-time hourly role is ideal for a proactive and adaptable individual with excellent communication skills and a passion for creating positive customer experiences.

• Respond to customer inquiries via phone, and e-mail promptly and professionally.
• Resolve customer issues by leveraging problem-solving skills and empathy to deliver a satisfactory solution.
• Maintain a strong understanding of company policies, products, and services to provide accurate information to customers.
• Utilize CRM software and ticketing systems to log interactions, track progress, and escalated issues as needed.
• Proactively handle customer complaints while ensuring customer satisfaction and retention.
• Collaborate with team members and other departments to address complex customer needs and improve processes.
• Adapt to new tools and technologies to streamline workflow and enhance customer interactions.
• Meet or exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores.

• High school diploma or equivalent required.
• Minimum of 2 years of experience in customer service or related roles.
• Proficiency in customer service tools, including CRM software and ticketing system management.
• Strong problem-solving skills and the ability to manage challenging customer situations with empathy.
• Excellent communication and interpersonal skills, both verbal and written, in English.
• Demonstrated adaptability in a fast-paced environment with the ability to handle multiple tasks simultaneously.
• Effective time management and organizational skills to meet deadlines and achieve results.
• A positive attitude, a commitment to excellence, and a passion for serving customers.