Veterinary Client Service Representative, DVSC- North Dallas

Job Summary

Dallas Veterinary Surgical Center (DVSC) is seeking a Veterinary Client Service Representative who will support the hospital, welcome and assist guests, and provide outstanding client service.

• $19-$21 hourly, based on experience

• Full Time
  • Monday - Friday
    : 7am - 5pm

As a Client Service Representative, you will play a crucial role in supporting our hospital while welcoming and assisting our guests.

• Client Interaction: Greet clients warmly, schedule appointments, and manage check‑ins.
• Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.
• Billing and Payments: Perform basic invoicing, billing, and account procedures.
• Phone Management: Answer and direct calls through a multi‑phone line system.
• Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

• Exceptional First Impressions: Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: Ability to thrive in a fast‑paced environment and navigate unexpected situations with ease.
• Customer Service Excellence: Experience in building positive relationships and providing outstanding service.
• Flexibility and Adaptability: Team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance – ask us about the Ethos CSR Certificate Program!
• Uniform stipend

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.