Manager, Guest and Volunteer . Dallas LilyLifestyle

The George W. Bush Presidential Museum promotes a greater understanding of the American presidency and examines the consequential times during which President and Mrs. Bush served. The museum offers a moving exhibit on September 11, 2001, a replica Oval Office, and an interactive experience in presidential decision-making. The museum is also host to a variety of special exhibitions that delve deeply into unique topics and provide insights that only a presidential center can offer.

Housed within the George W. Bush Presidential Center, the George W. Bush Presidential Museum is a nonpartisan civic institution showcasing the timeless values of freedom, opportunity, accountability, and compassion.

Reporting to the Ken Hersh Family Director, George W. Bush Presidential Museum, the Manager, Guest and Volunteer Experience manages the front-line operations of the Bush Museum, including guest services and volunteer services. This position requires the highest levels of customer service, professionalism, and discretion, as it serves as a primary point of contact for guests visiting the Bush Museum.

• Providing leadership and oversight to two full-time Guest Services Supervisors, ensuring consistent delivery of high-quality guest experiences across all guest-facing operations, with a particular focus on customer service excellence, membership sales, and email capture as key performance priorities.
• Setting and communicating performance expectations for the Guest Services team around guest engagement, membership conversion, and email capture rates, and monitoring results against goals.
• Managing Guest Services Supervisors and, through them, the broader Guest Services team – including full-time, part-time, and student worker Guest Services Representatives – with responsibility for hiring, training, performance management, and accountability to goals.
• Overseeing the ticketing system (Shopify) at an operational level, ensuring accuracy, reliability, and appropriate escalation of issues as needed.
• Overseeing cash management, reporting, and audit controls; collaborating with the Finance team to ensure monthly reporting and reconciliations are completed accurately.
• Actively engaging in frontline operations to maintain high-quality customer service and responsiveness to the short and long-term needs of members and guests, including oversight of public-facing email accounts.
• Analyzing data and market trends in museum visits and offering recommendations to improve overall attendance and guest experience.
• Managing the Bush Center’s in‑kind donation process.
• Managing relationships with museum partners including Photogenics and City Pass.

• Managing group visit inquiries and reservations, including school field trips, organized group tours, and other scheduled group experiences.
• Coordinating scheduling of the Cabinet Room and The Situation Room for group and educational visits.
• Coordinating with Title I schools on bus reimbursement for school field trips.
• Collaborating with the Manager, Museum Education on the programmatic delivery of field trips and group visits to ensure a seamless guest experience.

• Managing the museum’s 200+ volunteer program, including docents and administrative volunteers.
• Developing and maintaining volunteer curriculum modules within the Learning Management System (Lectora) and overseeing the Volunteer Management System (Volgistics).
• Collaborating with the Manager, Museum Education and the Curator, Exhibitions and Collections to ensure docent and volunteer training materials are current, accurate, and effectively delivered.
• Communicating effectively and professionally with all volunteers through email, phone, and in‑person interactions.
• Organizing monthly volunteer trainings and other volunteer meetings and classes; periodically attending volunteer shift meetings, including some weekend availability.

• Supporting events led by the Museum team, as well as other Bush Center events and public programs held inside the museum.
• Collaborating with the marketing and communications team to promote the museum in new…