Customer Support Specialist - Dallas, TX

Overview

API is the global leader for crew accommodation solutions, providing a technology platform that streamlines the entire crew planning process. We offer end‑to‑end services that integrate with client systems, delivering efficient operations and an enhanced layover experience.

• Learn and maintain API procedures for work methodology, reservation systems, and ACES; complete Operations Agent certification.
• Process all client requests received via phone, email, fax, or the API systems.
• Assess and prioritize client requirements; ensure hotel and transportation requests are completed.
• Build and maintain business relationships with clients by providing prompt and accurate service.
• Escalate critical issues to the appropriate hierarchy for resolution involving clients and/or API.
• Negotiate with vendors (hotels, ground transportation, etc.) to support client needs.
• Resolve client disagreements professionally and present supporting facts.
• Work effectively independently or within a team setting.
• Maintain punctuality and respect for agreed working hours.
• Perform additional duties as assigned to help API achieve operational goals.

One to two years of experience in the airline, hotel, or travel industry.

• Excellent understanding of reservation systems, hotel room blocks/allotments, rate structure, payment forms, and booking processes.
• Strong computer skills and experience with airline and/or hotel reservation systems.
• Proficiency in Excel, Word, Outlook, and internet research.
• Knowledge of ground transportation reservations.
• Familiarity with hotel chains, categories, and locations.
• Strong time‑management skills to ensure timely delivery of work.
• Ability to prioritize tasks provided by others.
• Strong communication skills; comfortable with verbal, non‑verbal, and written communication. Active listening is essential.
• Interest and ability to serve others.
• Outstanding relationship‑management and customer‑service orientation.
• Bilingual English/Spanish is a plus.

This is a full‑time position. Team members must be flexible to work morning, mid‑day, evening, and overnight shifts, including weekends and overtime. Advanced notice is provided for schedule changes.

Hourly rate: $22.00 – $25.00 per hour.

Other duties may be assigned as needed to meet business objectives.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.