Box Office Agent
Job in
Dallas, Dallas County, Texas, 75207, USA
Listed on 2026-06-18
Listing for:
Medieval Times Dinner & Tournament
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service -
Retail
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
- Provides our guests with a high level of customer service and care
- Welcomes guests to the Castle and process their existing or new ticket reservations
- Receives payment for new ticket sales
- Issues receipts, refunds, credits or change due to guests as needed
- Maintains awareness of all admissions prices and packages as well as all promotions and advertisements
- Resolves guest issues and communicates to management as needed
- Maintains orderly appearance of work area and keeps supplies stocked
- Performs additional duties as assigned
SKILLS AND ABILITIES
:
- Excellent customer service skills
- Ability to use a computer to find, add, or adjust ticket reservations
- Ability to count money and make change
- Ability to deal with unpleasant or discourteous guests on occasion
- Ability to communicate with Team Members and guests
- Physical ability to stand and/or sit for extended periods
- Physical ability to lift up to 10 lbs.
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
- High School diploma or equivalent
- 1-2 cashier, retail, or customer service experience
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