Operations Service Coordinator

Career Opportunities with City Wide Building Services LLC

This position is responsible for coordination of data and customer contact to support the operations and scheduling of work orders to achieve maximum efficiency, revenue, profitability, and customer service. Working with the Scheduler/Dispatcher, Operations Manager, Ops team and the customer to complete each job on the schedule.

This individual will handle the day‑to‑day interactions with customers and the internal operations team, answering any key questions or concerns the customer may have.

• Responsible for contacting customers to schedule service and get work authorizations and clearance.
• Manage and track all open work orders until completion.
• Answer customers’ questions by phone and email.
• Perform follow‑up phone calls and emails with customers for status updates.
• Responsibilities are not limited to subject content. Employees may be assigned to other duties in addition.
• Maintain positive working relationships and clear communication with co‑workers and clients.

• High school / GED diploma required; AA preferred.
• Proficiency in Microsoft Office—specifically Excel, Word, and PowerPoint.
• Experience with Sales Force preferred.
• Great communication skills.
• Building relationships.
• Professionalism.
• Attention to detail.
• Produce results.
• Customer‑service oriented.
• Time management.
• Proficient with computer and software applications.

Statements included in this job posting do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.