Customer Support Engineer; Network; m​/w​/d

DE-CIX (Deutscher Commercial Internet Exchange) is the world’s leading Internet exchange operator. With locations in Europe, North America, the Middle East, India, and Asia, it connects thousands of network operators, Internet service providers, content providers, and corporate networks from more than 100 countries. DE-CIX in Frankfurt am Main is one of the largest Internet Exchanges in the world.

• Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
• Processing of new customer connections and upgrades with a focus on troubleshooting
• Supporting the Head of Customer Services
• A permanent position with the world’s market leader in its sector with short decision‑making processes
• 25 days paid vacation and 11 paid holidays
• Health care plan
• Appreciative corporate culture, a team of like‑minded experts
• Innovative and international environment
• Friendly and supportive colleagues

• Work experience in customer service/support, ideally in the telco industry
• In-depth knowledge of Internet functions, especially TCP/IP, BGP, network protocols, and Linux skills. Some knowledge of local data centers and their procedures is advantageous
• Several years of industry experience and strong spoken and written communication skills with customers
• IT studies, in‑house training as IT specialist with primary focus on networks or comparable work experience
• Experience with ticketing systems
• Verbal and written knowledge of Spanish is a plus
• Experience providing practical support and willingness to undertake shift work, including participation in a 24×7 on‑call duty

We value enthusiasm for providing high‑quality customer service and a profound knowledge of network engineering more than formal education.

So, if you are looking for new challenges in network communication and can combine teamwork with a high degree of self‑motivation and first‑rate support, we look forward to receiving your complete application, including salary expectations.

Contact Person:

Nathalie Langley