Customer Service Representative

Overview

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/yr - $19.00/yr

Direct message the job poster from Insight Global

• Strong verbal and written communication skills.
• Ability to multitask and maintain a positive attitude under pressure.
• Comfortable handling a high volume of customer interactions across multiple channels.
• Willingness to learn and undergo training on internal platforms and processes.

• Experience with e-commerce platforms is a plus, especially familiarity with Microsoft Dynamics and SAP.
• Industry background is not required, though experience in semiconductors is a plus.

Insight Global is seeking an entry level customer service representative for one of their top semiconductor clients. The position is 3 days in office in either Dallas or Wilmington.

• Provide real-time support to customers via live chat, email, and phone (inbound and outbound).
• Assist customers with a range of inquiries including: order status updates, expedited shipping requests, navigating and managing their online orders.
• Utilize internal systems including Microsoft Dynamics, SAP S/4
  
  HANA, and SAP to manage customer cases and order information.
• Handle approximately 5–10 calls per day, maintaining a high level of professionalism and empathy.
• Manage case systems and ensure timely resolution of customer issues.
• Collaborate with internal teams to ensure customer satisfaction and process improvements.

• Associate

• Contract

• Customer Service
• Industries:
  Staffing and Recruiting, Semiconductor Manufacturing, and Hospitality

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