Airport customer experience specialist

Overview

Job Title: Airport customer experience specialist

Location: Dallas, TX 75261

Duration: 3 Months with the possibility of extension depending on performance and client requirements

Work Schedule: Days and Shift Timings

Tryfacta is seeking an Airport customer experience specialist for our client in Dallas, TX 75261. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

• Engage with customers, review their daily worksheet, and react to changes in the operating environment.
• Deliver positive customer experiences in cooperation with DPS, Client, TSC, EOC, and CBP during routine or emergency events (Accident/injury reports, elevator/ Skylink entrapments, homeless population, criminal trespass).
• Answer customers' questions and concerns, provide information for all client products, including Client services, amenities, concessions, and kiosks.
• Deliver customer assistance for internal/external stakeholder requests, including but not limited to terminal tours and media events, Military Service Member Support/USO, Sky Link interruptions, and Client Special events such as the Snowball Express.
• Perform multiple customer experience functions for all areas of the Terminal:
  Public Space, Client Space, Checkpoints, Concessions, Customs and Border Protection, Custodial and Maintenance Support, Terminal Projects.
• Complete a variety of activity logs and status reports used to monitor the business unit.
• Execute daily operational engagement and interaction with customers, monitor the actual operational environment to mitigate customer impact, and maintain a positive customer experience throughout the terminal.

• Minimum of 5 or more years of face-to-face customer service experience (no call center).
• Need bilingual candidate;
  Proficiency in Spanish or an Asian language such as Japanese, Chinese, or Korean.
• Preferred prior experience in an airport or similar operational environment.
• Ability to walk extensively, approximately 15,000 steps or more per day.
• Ability to lift and carry up to 20 lbs. for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.
• Possession of a valid Class C driver's license.
• Proactive customer-focused mindset and commitment to exceptional service.
• Strong communication skills, teamwork, attention to cleanliness, adaptability, situational awareness, safety focus, technology competence, emotional intelligence and patience.
• Pride in representing the client and upholding brand standards.

• Ability to speak a second language in addition to English.
• Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.