Bilingual Customer Service Representative

Sell Agent - Customer Experience

Pay Range: $40,000-$60,000 |

Location:

Dallas, TX

Responsible for delivering customer website support and coordinating customer vehicle purchases.

• Driveway website concierge/brand promise expert
• Customer Concierge:
  Answers questions and helps move the digital transaction process forward
• Coordinates virtual inspection using our inspection application
• Coordinates pick-up of purchased vehicle from customer’s home
• Communicates effectively with customers through chat, phone, and CRM/email
• Maintains activity log
• Other duties as assigned

• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
• Critical thinking

• Does the right thing, takes action and adapts to change
• Self‑motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Physical Demands

Up to 1/3 of time: standing, walking, lifting up to 25 pounds. Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing. Reasonable accommodations may be made to enable individuals to perform the essential functions.

This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.