Licensed Insurance Agent; P&C

POSITION OVERVIEW

We are hiring insurance agents (P&C required) who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal financial needs.

With industry‑leading training, this is an excellent opportunity to start your career and grow. Advancement opportunities include Supervisor, Trainer, Talent Acquisition, and Operations Management.

What does someone in this role actually do?

This role requires interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Escalate problems or inquiries as needed
• Utilize proper procedures and documented knowledge articles to achieve first contact resolution and aid in policyholder retention
• Leverage opportunities to expand customer interactions and learn more about customers’ current and future needs
• Handle low‑complexity transactions
• Use multiple applications to gather necessary information and notify business partners regarding messages, inquiries, and claim reporting
• Work under close supervision
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world‑class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem‑solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• The ability to thrive in a fast‑paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
• State or Federal work experience

What You Can Expect From MCI

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement…