Lead, Guest Experience Ticket Booth

The Dallas Arboretum is looking for an energetic, people‑first Lead, Guest Experience Ticket Booth professional to bring our guest experience to life.

• A natural leader with a passion for customer service
• Strong communication and interpersonal skills
• Ability to stay calm, professional, and solution‑focused in high‑traffic environments
• Flexible, adaptable, and ready to jump in wherever needed
• Previous experience in guest services, hospitality, or retail leadership preferred

• Work in a beautiful, garden setting every day
• Be part of a mission‑driven organization that brings joy to thousands of guests
• Join a supportive, team‑oriented culture
• Opportunity to grow your leadership skills

• Guide, coach, and support team members in daily operations
• Foster a positive, high‑energy, and collaborative team environment

• Greet and assist guests with warmth and professionalism (in person and over the phone)
• Help guests book tickets and navigate their visit with ease
• Answer questions about the garden, events, and offerings

• Serve as the first point of contact for resolving guest concerns with empathy and professionalism
• De‑escalate situations and turn challenges into positive experiences

• Ensure team adherence to Dallas Arboretum policies and service standards
• Assist with basic cash handling and ticketing processes
• Step in wherever needed across Guest Experience department to keep things running smoothly

• High school graduate or G.E.D.
• Customer service experience required.
• Excellent verbal and written communication skills.
• Computer experience required (Microsoft Office products).
• Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.
• Ability to work rotating shifts, including weekends and seasonal evening hours.
• Ability to pass all pre‑employment requirements including a background check and drug test.

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401(k), and paid time off (PTO).

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world‑class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.