Customer Service Specialist

Position

Customer Service Specialist

Irving, TX (ONSITE)

6425 Campus Circle W
Irving, Texas 75063

Monday-Friday, 7:30am-4:00pm (Full-Time)

West Shore Home is a technology-driven home improvement company specializing in remodels of bathrooms, windows, doors, and flooring. The company operates in over 40 locations nationwide and employs more than 3,000 people.

As a Customer Service Specialist at West Shore Home, you will support all customer service functions in your assigned branch. You will provide a 5‑star experience, diagnose product problems, and schedule service visits for customers requiring post‑installation services.

• Handle high volume inbound and outbound calls, quickly establishing relationships with customers.
• Respond to customer requests (phone, email, website, or other company employees) for support related to previously installed products.
• Report customer escalations or emergencies directly to the General Manager and Customer Service Manager.
• Order necessary parts through manufacturers and schedule service visits when needed.
• Keep customers aware of any service‑related schedule changes.

• A passion for building relationships.
• A desire to work independently, efficiently, and with high accountability.
• A proven track record of success in customer service‑related roles.

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long‑Term Disability)
• 401(k) plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

The hourly pay for this position is $20‑$22 per hour. This range is a good‑faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities, as well as geographic location of the position.

West Shore Home provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre‑employment screening process including a background check and drug screen.

In addition, West Shore Home will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.