Account Receivable Specialist

POSITION OVERVIEW

MCI is a tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across multiple industries. We operate call centers both on‑site and remote, utilizing advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We provide a learning environment for professionals to build careers, access continuous development, and contribute to a globally expanding organization.

We are seeking experienced Account Receivable Specialists to recover past‑due consumer accounts while maintaining respectful and trust‑based customer relationships.

As a Recovery Specialist, you will start with a paid, two‑week professional training program to learn advanced recovery strategies and negotiation techniques. After training you will work directly with customers to resolve outstanding balances and support their journey toward financial stability.

• Use a variety of contact technologies and recovery strategies to locate the correct parties.
• Understand each customer’s financial situation and recommend appropriate payment solutions.
• Negotiate payment terms with empathy, tact, and professionalism.
• Handle both outbound and inbound calls effectively.
• Follow all required scripts, policies, and procedures with precision.
• Respond confidently to common objections and guide customers toward resolution.
• Meet monthly performance goals and complete other assigned duties.
• Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge.
• Adhere to all attendance and scheduling requirements.

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow‑up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused and self‑manage
• Strong team orientation and customer focus
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• Salary
  : $13.10 - $17.25 / hour
• Paid Time Off
  :
  Earn PTO and paid holidays.
• Incentives & Rewards
  :
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits
  :
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after 30 days.
• Retirement Savings
  :
  Secure your future with retirement savings programs, where available.
• Disability Insurance
  :
  Short‑term disability coverage is available.
• Life Insurance
  :
  Access life insurance options.
• Supplemental Insurance
  :
  Accident and critical illness insurance.
• Career Growth
  :
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training
  :
  Learn new skills while earning a paycheck.
• Work Environment
  :
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code
  :
  Be comfortable while you work.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be…