Customer Service Coordinator

Job Summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Provides customer service by answering incoming service requests via phone, chat, email and online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors.
• Schedules conference rooms and audio visual equipment.
• Responds to customer inquiries and concerns.
• Follows up with customers to ensure customer satisfaction.
• Updates the Computer Maintenance Management System (CMMS), customer service database, and spreadsheets with updated service information.
• Contacts customers for additional information and communicates the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• Assists with training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co‑workers.
• Other duties may be assigned.

None.

• High school diploma or general education degree (GED) required.
• Call Center experience preferred.
• Minimum two years of related experience.
• No certificates or licenses required.

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co‑workers, and/or supervisor.

• Ability to calculate simple figures such as percentages.

• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.

• Intermediate knowledge of Microsoft Office Suite products.
• Typing speed of 45–50 words per minute.

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short‑term impact to co‑workers and supervisor.

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.