Resident Engagement Specialist

Job Description

Posted Thursday, June 18, 2026 at 4:00 AM

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams.

Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

At Westminster, we pride ourselves on our four core values:
Be Caring, Be Best in Class, Be Solution-Oriented, and Be Accountable. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the “4 Be’s”. Our team exemplifies what it means to live out these core values in our offices and at our communities day in and day out. Each new day is a learning experience at Westminster, whether it is the knowledge we bring, gain, or share during our journey together.

Our team members are set up to aim beyond, achieve the utmost success, and for endless possibilities for growth. Come grow with us!

POSITION SUMMARY

The Amenity & Resident Engagement Coordinator is responsible for overseeing and enhancing the daily operations of the property's premium amenities while supporting and coordinating all aspects of residential life within the community. This combined role ensures that all amenities are well-maintained, fully operational, and provide exceptional experiences for residents. The position also works closely with residents to foster a welcoming atmosphere, engaging community events, and outstanding customer service.

This role requires a detail-oriented individual with excellent communication and organizational skills, a passion for delivering elevated service, and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):

Amenity Operations & Maintenance

• Oversee the daily operations of all residential amenities, including basketball court, co-working lounge (with coffee machine and Print With Me  printer), indoor lap pool, spa services, and gym.
• Ensure all amenities are clean, well-maintained, and fully operational at all times.
• Schedule and supervise regular maintenance and inspections to ensure safety and functionality.
• Collaborate with the maintenance team to address repairs or upgrades needed for any amenity areas.
• Monitor inventory for necessary supplies (e.g., fitness equipment, cleaning materials, coffee supplies, printer paper/ink) and manage replenishment.

Resident & Guest Engagement

• Serve as the primary point of contact for residents and guests, warmly welcoming them to the property and addressing inquiries, feedback, or concerns related to amenities and residential life.
• Create a welcoming and inclusive atmosphere for all residents using the amenities and common areas.
• Provide residents with information on how to maximize use of amenities, including rules and safety guidelines.
• Provide personalized services such as cold towels poolside, distributing rock climbing harnesses, and ensuring all spaces are clean and ready for resident reservations.
• Address resident complaints or concerns promptly and professionally, ensuring a positive resident experience.
• Act as a liaison between residents and the property management team to coordinate service requests, maintenance needs, and other resident inquiries.

Event Planning & Programming

• Plan, organize, and execute resident events that foster community engagement and enhance resident satisfaction.
• Manage bookings and reservations for amenities, ensuring proper setup and resident satisfaction.
• Coordinate with local vendors and partners to provide unique experiences for…