Customer Service Representative

Who We Are

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. As a subsidiary of TKO Group Holdings, Inc., we partner with iconic rights holders such as the IOC, FIFA, NFL, NCAA, UFC, WWE, and PGA, providing unrivaled access for corporate clients and fans at marquee events.

Customer Service Representative – primary responsibility is to assist travelers in getting to and from their event destination according to their budget and itinerary. This position handles incoming calls in a professional, efficient, and friendly manner.

• Answer 25+ daily phone calls from clients.
• Maintain up‑to‑date knowledge of events and partnerships to recognize industry product, market, and service trends.
• Work with clients to identify specific needs and expectations, including special/custom product fulfillments.
• Investigate and resolve client issues, escalating priority matters and routing calls or issues to appropriate resources.
• Communicate questions and issues with internal teams to provide the best customer service experience.
• Collect and enter reservations for new or additional products and services.
• Manage the company’s proprietary reservation system, including hotel inventory, rooming lists, and additional tour items.
• Support event teams with their needs and responsibilities as necessary.
• Arrange data in a useful manner and streamline existing processes to increase workflow efficiency.
• Prioritize tasks, handle multiple responsibilities simultaneously, and maintain a productive workflow.
• Drive results and exhibit good follow‑through on information and project status.
• Adapt to travel schedules and be available for work during nights, weekends, and holidays; may require up to 10% travel.

• High School Diploma or equivalent.
• Experience in a customer service position using telephone etiquette techniques.
• Strong organizational skills and impeccable attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Flexible and adaptable, with the ability to multi‑task and consistently produce accurate work under pressure.
• Professional demeanor when interacting with vendors, guests, partners, clients, and peers.

• Bilingual; ability to read, write, and speak Spanish proficiently.
• Experience in the travel or sports industry.

Competitive salary commensurate with experience, alongside a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and a 401(k) plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. We comply with all applicable federal, state, and local laws regarding non‑discrimination in employment. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with the ADA and applicable state or local laws.