Guest Experience Ambassador

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Part Time 20-29 Hour Dallas, TX, US

30+ days ago Requisition

Salary Range: $15.00 To $15.50 Hourly

As the first point of guest contact, the Guest Experience Ambassador is responsible for ticket sales and guest service inquiries. Your goal is to meet or surpass the expectations of every guest by providing a friendly and engaging experience, while completing accurate and efficient sales transactions and increasing revenue opportunities.

• Handle money efficiently and accurately.
• Provide a friendly and engaging experience in taking guest photos.
• Provide a pleasant and informative elevator ride.
• Answer all guest questions.
• Address any concerns while moving guests efficiently to various levels.
• Ensure stanchions are set appropriately at all levels.
• Coordinate the lines of people waiting for the elevator on all levels.
• Make sure that signs and display messaging are correctly directing guests at all levels.
• Alternate elevators during peak guest times.
• Effectively and efficiently manage elevator movement and communication through multiple monitors and lines of communication.
• Be informed of scheduled group reservations and any special needs that may need to be addressed.
• Maintain ticket and receipt stock levels in all printers and kiosks.
• Wear uniform and identification.
• Interact that drive revenue.
• Provide excellent guest service through personalized conversation.
• Handle high ticketing volume.
• Follow cash handling procedures.
• Operate the PORT (elevator) system.
• Operate a virtual reality (VR) system.