Resident Services Associate

Front Desk Concierge (Resident Services Associate) About Stratton Amenities

Stratton Amenities is a hospitality services company that delivers front desk concierge and lifestyle services to luxury residential communities across the country. We bring a hotel-quality experience to the places our residents call home.

The Front Desk Concierge (Resident Services Associate) serves as the first point of contact for residents and their guests. This is a front-facing hospitality role that requires professionalism, warmth, and a genuine commitment to service excellence.

• Greet residents and guests in a professional and welcoming manner
• Manage package receiving, logging, and notification
• Handle resident inquiries, requests, and service recovery
• Maintain accurate logs and front desk records
• Coordinate with building staff and management as needed
• Maintain a clean, organized, and professional lobby environment
• Enforce building access policies and visitor procedures

• Prior experience in hospitality, front desk, concierge, or customer-facing roles preferred
• Professional appearance and strong communication skills
• Reliable and punctual with consistent availability
• Ability to stand for extended periods and remain attentive throughout the shift
• Must be authorized to work in the United States

Full-time, shifts vary, weekend and holiday availability required

Stratton Amenities is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.