Service Coordinator

Service Coordinator – Field Service and Customer Operations

Location: Dallas, TX
Schedule: Monday–Friday, typically from 7:00 a.m. to 4:00 p.m.

Employment Type: Regular, Full-time.
Pay Rate: $25.00 - $27.88, depending on experience

WW Cannon is a premier material handling distributor that helps customers keep their operations moving. We support customers through equipment, service, installation, repair, and material handling solutions that require strong coordination between customers, vendors, technicians, warehouse, accounting, and leadership.

We are looking for a Service Coordinator who can bring structure, urgency, follow-through, and strong communication to a fast-moving service department.

This is not a basic customer service or receptionist role. This position requires someone who can manage details, communicate clearly under pressure, follow up without being reminded, and keep service work moving from customer request through completion and invoicing.

The Service Coordinator plays a key role in the daily operation of the Service Department. This position supports our Customers, Field Technicians, the Service Manager, vendors, subcontractors, warehouse, and accounting by coordinating schedules, work orders, quotes, parts, materials, service updates, and follow-through.

The right person for this role is highly organized, customer-focused, comfortable with changing priorities, and able to stay calm and accurate in a deadline-driven environment.

• Coordinate daily service schedules and help manage technician workload.
• Participate in daily technician huddles to review the schedule, job needs, call-outs, open questions, and parts/material requirements.
• Communicate with Field Technicians throughout the day to help keep service work moving accurately and efficiently.
• Escalate jobsite, personnel, customer, or scheduling concerns to the Service Manager promptly.

• Respond to customer inquiries by phone and email with professionalism, urgency, and accuracy.
• Provide timely updates to customers regarding service appointments, order status, delays, quotes, and job progress.
• Help resolve customer concerns, damaged product issues, scheduling conflicts, and service-related problems.
• Represent WW Cannon in a professional, customer-service-oriented manner at all times.

• Prepare and follow up on service quotes and estimates.
• Monitor aging quotes, open work orders, and open sales orders to help ensure timely completion.
• Enter orders and work orders accurately and in a timely manner.
• Maintain accurate updates in company systems, including ERP/CRM platforms such as Net Suite and Hub Spot.

• Coordinate parts, materials, equipment, freight, delivery, and vendor follow-up for service jobs.
• Follow up with vendors on quotes, purchase orders, product availability, shipping status, and delivery timelines.
• Communicate delays or changes quickly to internal teams and customers.
• Work with vendors and freight companies to help obtain efficient delivery and cost-effective shipping solutions.

• Coordinate with accounting on down payments, final billing, and completed work orders.
• Ensure work orders, purchase orders, and related paperwork are properly processed, filed, and routed for invoicing.
• Support subcontractor setup, scheduling, work status, and completion approval.
• Assist with warehouse coordination when needed, including pulling orders, scheduling service support for order pulling, loading/unloading, and arranging LTL or Fed Ex shipments.

A successful Service Coordinator at WW Cannon is someone who:

• Keeps schedules, orders, and customer communication organized.
• Follows through without constant reminders.
• Understands that small details can create major service delays.
• Communicates clearly with technicians, customers, vendors, and internal teams.
• Can balance urgency with accuracy.
• Takes ownership of open items until they are resolved.
• Helps the Service Department operate more smoothly, not just react to problems.