Dispatcher​/Booker

Randall Reed’s World Class Automotive Group – Texas-based automotive dealership group.

Job Purpose:

Process client paperwork from service work and ensure complete satisfaction of the client’s service visit.

• Process service paperwork
• Process payment of services rendered
• Book technicians repair orders
• Backup service dispatcher
• Finalize service repair orders
• Explain basic work completed on client vehicles
• Recognize possible client concerns and alert management
• Answer incoming service phone calls
• Schedule service appointments
• Follow up with service clients to ensure satisfaction

• Customer focused friendly attitude
• Ability to recognize and satisfy customer concerns
• Basic computer skills
• Ability to process cash and credit card transactions
• Spanish speaking is a plus

• Must hold a high school diploma or equivalent
• Superior customer interaction skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Able to work on your feet for extended periods of time
• All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

• 401K
• Health Insurance
• Dental Insurance
• Disability & Life Insurance
• Flexible work schedule
• World Class University
• New hire orientation
• OJT on the job training
• Manufacturer’s certification processes
• Soft skills / work process training
• Established career paths to achieve