Public Safety Dispatcher- (HR Communications Officer

911 Public Safety Dispatcher

The Public Safety Dispatcher/ 911 Operator will have a wide range of responsibilities performed both independently and as part of a team. Primary duties include transmitting and receiving communications through the police radio system and managing a multi-line telephone system. The role also involves monitoring campus-wide fire and intrusion alarms and initiating appropriate response actions. Additional responsibilities include collecting and recording payments for fingerprinting services and bond transactions, addressing complaints and inquiries, and preparing detailed reports.

The position requires proficient operation of various computer systems, including surveillance cameras, voice recording equipment, records management systems, and nationwide databases. This is classified as an "On Campus Essential" position.

Essential Functions:

• Receives complaints and inquiries from members of the university community by telephone, email, or in person at the service window.
• After assessing the information provided, the dispatcher deploys police, fire, or emergency medical services as appropriate using the radio communication system.
• Maintains a computer-based log of all police activities.
• They document service calls and radio communications from officers in the CAD system and use the system to determine whether an officer has had prior interactions with a specific individual or vehicle.
• Additional responsibilities include submitting reports and updating reference manual.
• Responsible for managing multiple computer systems, including a CCTV network with more than 2,000 cameras, fire and security alarm monitoring systems, 911 services, and a police blotter.
• Collects and records payments for fingerprints, reports, and notary services.
• Oversees and maintains all equipment within the emergency communication center to guarantee reliability and continuity of emergency response operations. This includes conducting regular inspections and reporting any malfunctions or technical issues to ensure all systems and devices remain fully operational at all times.
• Must be available to work all shifts, including weekends and holidays, as assigned. The SMU Police Department operates 24 hours a day, 365 days a year.

Qualifications:

• Education and Experience:
  
  A high school diploma or equivalent is required. An associate's degree is preferred. A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting.
• Knowledge, Skills and Abilities:
  
  The Public Safety Dispatcher/ 911 Operator should possess excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances. They must also show sound decision-making capabilities, problem-solving skills, and maintain composure while handling stressful situations. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies.
  
  Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Active TCOLE Telecommunications Operator License is required. Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required.
  
  Knowledge of records management systems is preferred.
• Physical and Environmental Demands:
  Physical:
  Sit for long periods of time Bend Reach above shoulders Handle objects (dexterity) Carry/lift over 25-50 lbs. Kneel Stand Push/Pull Environmental:
  Exposure to excessive noise Around moving machinery Exposure to marked changes in temperature/or humidity Exposure to dust, fumes, gases, radiation, microwave Drives motorized equipment Work in confined quarters

EEO Statement: SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future.…