Delivery Agent

Location

Dallas, TX

Customer Service Representative. Provide support across customer service, technical assistance, and sales. Engage customers nationwide, resolve issues, promote products, and ensure best‑in‑class experience.

• Manage inbound and outbound customer interactions with professionalism and courtesy.
• Actively listen to customer needs and provide effective, personalized solutions.
• Use internal systems to manage accounts and process claims accurately.
• Follow established scripts, policies, and procedures to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for first‑call resolution through effective problem solving.
• Participate in training and stay current on system and process updates.
• Meet attendance and scheduling expectations consistently.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Fluent in English (spoken and written).
• Typing speed of at least 20 words per minute.
• Proficient in data entry and basic computer use.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating Windows PC applications and learning new systems.
• Reliable high‑speed wired internet connection (minimum 20 Mbps download).
• Strong communication and organizational skills.
• Dependable with excellent attendance and punctuality.
• Skilled in troubleshooting and resolving customer concerns.
• Customer‑focused with empathy, patience, and responsiveness.
• Able to multitask, stay focused, and manage time independently.
• Team‑oriented with a strong commitment to customer satisfaction.
• Thrives in a dynamic, fast‑paced environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience. Benefits include:

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings:
  Available retirement savings programs.
• Disability Insurance:
  Short‑term disability coverage.
• Life Insurance:
  Options to safeguard loved ones.
• Supplemental Insurance:
  Accident and critical illness coverage.
• Career Growth:
  Focus on internal promotions.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Team‑oriented culture.
• Casual Dress Code.

Professional office environment. Required to sit/stand for long periods while using a computer and telephone headset. May need to move around office, reach, lift or move objects up to 40 pounds.

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations when requested.

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a workplace free from discrimination, treating employees with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.