Airline Ticketing Agent - DFW Airport

Job Summary

Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction.

• Understand and address individual travel requirements.
• Accurately handle reservations and fare calculations.
• Ensure legal travel documentation (passport, visa, health) compliance.
• Deliver a seamless and personalized customer experience.

• Promote and upsell services such as airport upgrades, extra legroom seats, and excess baggage.
• Aim to increase revenue through value-added services.

• Maintain deep knowledge of Emirates’ commercial offerings.
• Promote products that enhance the travel experience.

• Educate customers about airline benefits, rules, and promotions.
• Address queries and promote member enrollment.
• Conduct regular stakeholder briefings to drive awareness and participation.

• Monitor and document all sales activity (daily to annually).
• Ensure accurate cash/card reconciliation and secure deposits.
• Collaborate with Finance for compliance with airline procedures and local regulations.

• Monitor booking systems and coordinate with relevant departments.
• Manage special cases (e.g., unaccompanied minors, medical cases).
• Oversee queue management and ensure a smooth customer flow.

• Proactively manage rebooking, hotel arrangements, and other disruption support.
• Handle denied boarding processes in line with policies.
• Offer alternative solutions to retain customer trust.

• Assist across various functions including check-in, boarding, lounge services, and ramp support.
• Flexibly support operational needs as directed by the Airport Services Manager.

• Solid working knowledge of a major Computer Reservation System (CRS).
• In-depth understanding of market trends and industry practices.
• Successfully completed advanced courses in Reservations and Ticketing.
• Trained in customer service excellence and passenger handling.
• Proficient in Microsoft Office Suite, including Word, Excel, and Email applications.
• Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken).

DFW Airport, Texas, United States

Full‑time/Regular

Selected candidates will be required to attend two weeks of paid training.

TBD. Weekends and holidays required.

To be determined.

$20.50 / hr; voluntary dental, vision, and 401(k).

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.