Customer Service Representative

Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our remote team. This role is perfect for someone who thrives in a fast-paced, phone-based environment and enjoys creating a seamless customer experience through warm transfers.

Pay: $17.00/hour base

Additional: $100.00 Internet stipend

Bonus/Commission: Based on quality metrics

Schedule: Full-time, Monday-Friday, 8:00 AM-5:00 PM Pacific Time

Start Date: July 7th

Location: 100% Remote

$17.00/hr - $25.00/hr

• Answer inbound customer calls with professionalism and empathy.
• Perform warm transfers
  , ensuring the receiving agent is briefed on the customer's needs before connecting the call.
• Navigate CRM and phone systems efficiently while on live calls.
• Provide accurate and timely information to customers.
• Maintain high-quality service standards in line with company guidelines.

• Previous customer service or call center experience preferred.
• Strong verbal communication skills; bilingual abilities are a plus.
• Ability to multitask and remain organized in a remote environment.
• Reliable computer, camera, microphone, and high-speed internet connection.
• Commitment to working a set Pacific Time schedule.

• Remote flexibility with a supportive team.
• Opportunity to enhance communication and problem-solving skills.
• Performance-based bonus opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.