Inbound​/Outbound Queue Associate

Member Services Assistant

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Member Services Assistant, you are the vital link between Signify Health, our health plan partners, and the members we serve. By managing high-volume communications and keeping flawless data logs, your daily work directly influences member retention, continuity of care, and overall health outcomes. You do not just answer calls—you build trust and ensure no member request falls through the cracks.

Under the guidance of the Member Services Manager, you will drive department success by closing the loop on member appointments and providing seamless internal team support.

Shift: Sunday through Thursday.

Hours:

Department operates 7 days a week, 11 hours per day.

Location:

Hybrid or Remote.

Hybrid Requirement:
Based near our Dallas HQ (4055 Valley View Ln, Dallas, TX 75244). Must be within commuting distance.

Remote Option:
Considered on a case-by-case basis depending on business needs.

What You Will Do:

• Manage a high volume of inbound calls and member inquiries with speed and empathy.
• Conduct proactive follow-up calls and mailings regarding previous medical appointments.
• Fulfill member requests by routing documents via email, fax, print, or mail.
• Process incoming physical mail and respond to voicemails promptly.
• Log highly accurate, detailed interaction notes for Signify Health and health plan partners.
• Generate internal requests to initiate critical secondary follow-ups.
• Provide agile backup coverage for the broader Member Services team.
• Tackle special projects, administrative tasks, and overtime as needed.

Team & Professional Engagement:

• Participate actively in staff meetings, training sessions, and corporate conference calls.
• Compile and submit operational reports as requested by leadership.
• Collaborate with, support, and help coach fellow team members.
• Maintain excellent punctuality, time management, and responsiveness to constructive coaching.

What We Look For:

• Education:
  
  High School Diploma or equivalent required; some college is a plus.
• Experience:
  
  Minimum 2 years of successful customer service experience, specifically in a fast-paced call center or high-volume inbound environment.
• Languages:
  
  Fluent in English (written and verbal); bilingual proficiency in Spanish is highly preferred.
• Tech
  
  Skills:
  
  Advanced proficiency in Google Workspace (Docs, Sheets, Drive) and accurate, rapid data entry skills.
• Core Competencies:
  
  Proven ability to multitask, prioritize under pressure, and manage frequent interruptions independently.
• Personal Attributes:
  Self-directed, detail-oriented, highly organized, and deeply committed to maintaining strict member confidentiality.

• Fast-paced, high-volume environment.
• Requires extended periods of sitting at a desk using a computer and headset.
• Frequent multitasking with shifting priorities.

• Base Salary: $21.25 per hour (final offer determined by location, skills, and experience).
• Financial Wellness: 401(k) retirement savings plan and an Employee Stock Purchase Plan (ESPP).
• Health & Well-being:
  Comprehensive medical, dental, and vision benefits.
• Time Off:
  Paid time off (PTO) programs and paid holidays.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.