Eligibility Advisor - Temporary

Eligibility Advisor I – Temporary

Date Posted:
Jul 3, 2026

Closing Date: 07/17/2026

Location:

5455 Blair Rd, Dallas, TX 75231 (Day Shift, Full Time)

Travel:
Up to 10%

Telework:
Not eligible

Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more.

This temporary position is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Join the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• Proficiency with Microsoft Teams and soft‑phone technology.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.

Education

• High School Diploma or GED equivalent is required.
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Experience

• One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist).
• Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
• Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

• Applicants selected for hire will be required to pass a fingerprint criminal history background check.
• Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants with a non‑fraud over payment and an outstanding balance must agree to repay the balance as a condition of employment.
• Applicants may be required to pass additional background and other due diligence checks.
• HHSC uses E‑Verify. I‑9 documentation must be brought on the first day of work.

Note on Accommodations

In compliance with the Americans with Disabilities Act, HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.